I had a good experience. Most of these reviews complain about customer service being horrible. They weren't overly friendly but they weren't horrible. I don't make much of a fuss though so I don't know how they are when there's an issue. Massage was good too! I'd recommend it.
I have been working at this location and I really enjoy it. The spa is renewed, modern and beautiful. It is a very clean and organized place to receive a great massage. The team workers are very nice and professional. I have received 2 facials so far and I love it. I recomend this spa for clients and workers for sure.
Massage Envy's scarcity mindset plays out when they take your massages (that you paid for) because of a miscommunication, that they could have EASILY fixed by believing their customer of several years. They say they called, they say they sent letters but when you have nothing to show for the hundreds of dollars you've spent there (make that thousands--I bought gift cards for my employees for a few years in a row) you realize you're dealing with a corporate mindset that is all about their own bottomline and not the customer. Class action lawsuits on a regular basis? Check. Outdated and ignorance in dealing with the customer? Check. I'm considering a buyer beware write up on my blog and syndicated newspaper column...I'm shocked that companies like ME even exist in today's social media and consumer economy. I say not for long!
To be honest, even though this is the closest location to me, I initially chose not to go to this location because of the bad reviews. But when I called around town to see who else could fit me in at the time I needed, it turns out that they were the only ones who had the availability. I spoke to Ivy on the phone to schedule an appointment. She immediately picked up and was really nice. The booking process was a breeze. Ivy even offered me an introductory rate (first time customer), and a commitment to honor a voucher that had been gifted to me. I told her about my circumstance and needing to relax before a big event the following day, and she booked me with Francesca after assuring me that it would be a great experience. True to her word it was! Francesca is an older lady, with magical hands, literally! She's very wise, knowledgeable and approachable, and helped me relax. She taught me a lot of things about my body and stress, and she was able to loosen my tight muscles and soothe the soreness I had been experiencing. My body aches were a lot better, and I did make sure to follow her advice to drink plenty of water afterwards to flush out the toxins and avoid migraines. I felt great the next day and was also very calm! Will definitely be going back to the Rivergate location!
Called last minute to try and get in same day to relieve my neck/shoulder pain that was giving me a horrible headache. The front desk was extremely friendly and helpful and my therapist Jarvis listened to what my problem area were and did an INCREDIBLE job at relieving the pain. It was the best massage I have ever had. I woke up the next day without pain for the first time in weeks!!
Massage Envy Rivergate is a US Beauty Salon based in Charlotte, South Carolina. Massage Envy Rivergate is located at 12840 Walker Branch Rd Ste 300, Charlotte, NC 28273, USA.
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